Booking Policies & Studio Guidelines

SandClock Studio is a self-shoot studio. Our service is fully self-photography. Guests will take their own photos using our professional setup with a clicker/remote. Please note that we do not provide on-site photographers.

Before each session, we provide a short orientation and clear in-studio instructions to guide you step-by-step. Our Studio Officers will also be available to assist should you have any questions during your shoot.

To ensure a safe and comfortable experience for everyone, please treat all studio equipment, props, and backdrops with care. Only our Studio Officers are allowed to adjust cameras, lighting, or other technical equipment, so please request their assistance if needed.

The studio contains professional photography equipment and lighting that can pose risks if mishandled. Clients are expected to follow all safety instructions from our staff to prevent accidents or injuries.

We uphold a professional and respectful environment. Any disruptive, unsafe, or inappropriate behavior may lead to the immediate termination of your session without a refund.

Children are welcome but must be under the supervision of a parent or guardian at all times. For their safety, children should not handle equipment, enter restricted areas, or move around the studio unsupervised.

Cleaning fee will be charged for any spills, stains, or if the studio is left in an untidy or excessively messy condition.

Please try to arrive 10–15 minutes before your scheduled appointment so you can settle in and enjoy a smooth, relaxed shoot. Upon arrival, we'll also provide a brief orientation about the self-shoot process to help you maximize your time in the studio.

Kindly note that late fees and rescheduling fees may apply under the following conditions:

• Rescheduling Fee (₱200) – Applies if the reschedule request is made less than 12 hours before your session.

• Late Fee (₱200) – Applies if you arrive 5-20 mins late. In this case, the remaining time may be reduced, or you may opt to pay the fee to complete the full session.

• No Show - Applies if you are more than 20 mins late. Your payment might be forfeited.

We truly appreciate your understanding and cooperation to help us serve everyone smoothly.

For any updates or delays, kindly message us on our page as early as possible.

Each time slot can accommodate up to 2 groups, on a first-come, first-served basis. Your preferred time slot is reserved only after settling the downpayment. Verbal or written confirmation alone does not reserve the slot.

To confirm and secure your slot, please send a 50% downpayment within 12 hours of your reservation.

Without the downpayment:
📌 Discounted online booking rates will no longer apply (regular rates +₱200).
📌 The FREE softcopies included in the booking bundle promo will also not be applicable (can be availed for ₱100).
📌 Your booking may be cancelled or your slot released to other clients.

For same-day bookings, the downpayment must be settled at least 2 hours before your session. Otherwise, your booking will be cancelled. Thank you so much for your understanding!

To lock in your preferred schedule, best rates, and freebies, complete your downpayment as soon as possible.

Gcash Details:
📌 0932 635 1366 – Steven S.
📌 0923 650 2012 – Miraflor P.

Please send a screenshot / proof of payment to our Facebook page.

You may rebook your session for free if you notify us at least 12 hours before your scheduled appointment.

If notice is given less than 12 hours before your session, a ₱200 rescheduling fee will apply, since the slot can no longer be offered to other clients.

Please note that this is not applicable for bookings made with promos/discounts.

To request a rebooking, please send us a message on our page with the following details:

• Booking Reference Number

• Preferred New Date and Time

In case of unforeseen emergencies or unavoidable circumstances, please contact us immediately. We will work with you to find a suitable solution.

We understand that plans can change.

• Cancellations made at least 24 hours before your session are eligible for a refund of your downpayment, subject to a ₱100 cancellation fee.

• Cancellations made less than 24 hours before the session are non-refundable, as the slot can no longer be offered to other clients.

Please note that this is not applicable for bookings made with promos/discounts.

To request a cancellation, send us a message with:

• Booking Reference #

• GCash # for refund (if eligible)

In case of unforeseen emergencies or unavoidable circumstances, please contact us immediately. We will work with you to find a suitable solution.

We’re super excited to welcome your furbabies! To keep our studio comfy and clean for everyone, please make sure they’re wearing diapers during the visit.

• Always supervise your pets so they stay safe and happy.

• Please clean up after your pets—any big mess may incur a cleaning fee.

• Aggressive behavior isn’t allowed for the safety of everyone. Pets acting aggressively may be asked to leave.

• Maximum of 2 pets per booking.

Outfit changes, backdrop swaps, and equipment setup (spotlight, RGB lights, etc.) are included in your session time.

Kindly plan your session so it wraps up on time as this helps us keep things smooth for you and the next guests.

Time extensions can be availed if there are no immediate succeeding bookings.

Our Comfort Room (CR) is available as a private and comfortable space for outfit changes during your session.

Please handle all studio equipment with care. Any damage caused during your session will be your responsibility as the last user.

Always follow the safety guidelines provided by our staff to ensure your safety and the safety of others.

Do not unplug power cords from electrical outlets, as this may cause malfunctions. Violations of this rule will incur penalties.

Kindly keep an eye on your personal belongings. The studio is monitored by CCTV, but we cannot take responsibility for lost or missing items.

If you think you may have left something behind, please let us know as soon as possible. Lost-and-found items are kept at the reception, and our team will be happy to help you look for them.

We also recommend keeping valuables close and secured during your session.

To maintain a clean and safe environment, we DO NOT allow food or drinks inside the studio. This helps protect our equipment and ensures a pleasant space for everyone.

Small/bento cakes are allowed only if they are part of the photoshoot, and must be handled carefully to avoid spills or stains.

Please note the following restrictions for safety and cleanliness:

• No eating inside the studio.

• No cake smearing, icing spreading, or cake smashing.

• No lighting of birthday candles.

If you need to bring a few food items as props, please check with us first so we can review and confirm if they will be allowed or to see if we already have similar props available.

We provide a variety of props for your shoot, including number balloons, faux cakes, shades, hats, headbands, flowers, tiaras, sashes, and chairs. Unlimited usage of studio props is included in your session, but please handle them with care.

• Props cannot be taken home. Any prop that is lost, damaged, or returned dirty may incur a replacement or cleaning fee. If you accidentally bring a prop home, please let us know immediately so we can assist.

• No nails or pins are allowed on walls or backdrops. Use only putty or gentle tape.

• Always request permission and assistance from our Studio Officers before hanging or adjusting props. You will be fully responsible for any damage caused during your session.

You are also welcome to bring your own props to personalize your photo shoot. For safety, cleanliness, and to protect our studio equipment, the following items are not allowed:

🚫 Lighted candles, open flames, or any flammable items
🚫 Food and drinks
🚫 Liquids, glitter (including clothes with glitter), and confetti
🚫 Sharp objects or anything that may cause harm
🚫 Heavy or bulky props that could damage the studio

We love fun props like helium balloons, but let’s keep them safe for everyone:

• Secure your balloons – Tie them to a weight so they don’t float up to the ceiling or lights.

• Mind the equipment – Keep balloons away from cameras, lights, and backdrops.

• No popping inside – Sudden pops can damage our gear and startle other clients.

• Dispose properly – Please take your balloons (and weights) with you after the shoot.

Thank you for helping us keep the booth safe and fun!

Only those included in the photoshoot headcount will be allowed inside the studio or reception lounge.

For companions who are not part of the shoot, they may kindly wait outside the premises. There are nearby convenience stores and coffee shops where they can stay comfortably while waiting. Thank you for understanding!

If they want to join the session, additional pax can be requested on-site.

You’ll receive email reminders 2 days, 24 hours, and 2 hours before your appointment — plus a Facebook Page reminder on the day of your shoot (if you initially messaged us on Facebook).

Please double-check your selected date and time. If there are any corrections needed, just let us know.