Booking Policies & Studio Guidelines

To ensure a safe and comfortable experience for everyone, please treat all studio equipment, props, and backdrops with care. Only our Studio Officers are allowed to adjust cameras, lighting, or other technical equipment, so please request their assistance if needed.

The studio contains professional photography and lighting equipment that must be handled with care to help prevent accidents, injuries, or equipment damage. Clients are expected to follow all safety instructions provided by our staff.

We uphold a professional and respectful environment. Any disruptive, unsafe, or inappropriate behavior may result in the session being ended early without refund to ensure the safety and comfort of our guests and staff.

Children are welcome but must be under the supervision of a parent or guardian at all times. For their safety, children should not handle equipment, enter restricted areas, or move around the studio unsupervised.

A cleaning fee may be charged for any spills, stains, or if the studio is left in an untidy or excessively messy condition.

Please try to arrive 10–15 minutes before your scheduled appointment so you can settle in and enjoy a smooth, relaxed shoot. Upon arrival, we'll also provide a brief orientation about the self-shoot process to help you maximize your time in the studio.

Kindly note that late fees and rescheduling fees may apply under the following conditions:

• Rescheduling Fee (₱200) – Applies if the reschedule request is made less than 12 hours before your session.

• Late Fee (₱200) – Applies if you arrive 5-20 minutes late. Depending on studio availability, clients who arrive late may either continue with the remaining session time or extend the session by paying the applicable late fee.

• No-Show (More than 20 minutes late) - The booking may be treated as a no-show, and the session payment will no longer be eligible for refund or studio credit.
  
  

We truly appreciate your understanding and cooperation to help us serve everyone smoothly.

For any updates or delays, kindly message us on our page as early as possible.

To lock in your preferred schedule, best rates, and freebies, complete your downpayment as soon as possible.

Gcash Details:
📌 0932 635 1366 – Steven S.
📌 0923 650 2012 – Miraflor P.

Please send a screenshot / proof of payment to our Facebook page.

SandClock Studio follows a No-Cash-Refund Policy for cancellations, interruptions, or closures caused by events outside the reasonable control of the studio and management. These situations include, but are not limited to:

• Power Grid Failures: Scheduled or unscheduled rotational power cutoffs, grid load-shedding, and Red/Yellow Alerts issued by the National Grid Corporation of the Philippines (NGCP) or local utility distributors.

• Weather Disturbances: Typhoons, severe tropical storms, localized heavy flash floods, or official severe weather warnings issued by PAGASA.

• Seismic Events: Earthquakes, severe aftershocks, or sudden structural safety evaluations mandated by municipal engineers.

SandClock Studio values your time and strives to honor every confirmed booking. However, if the studio must adjust your scheduled slot due to internal logistics, technical demands, or unforeseen events, the following rules apply:

• Honoring Your Original Slot: If the studio requests a scheduling or lineup adjustment for internal administrative reasons, your original booked time slot will always be honored as the default, regardless of whether you are able to respond to our messages in time.

• Free Rescheduling for Technical & Studio Issues: If a session must be moved by the management due to a sudden technical issue, location security concerns, facility maintenance, operational requirements, corporate event commitments, or sudden manpower shortages, your rescheduling will be 100% free of charge to any future date and time slot that perfectly suits your availability.

By completing your booking and downpayment, you explicitly agree to the following protective limits:

• Limitations on Additional Expenses: If a session must be delayed, cut short, or cancelled mid-shoot due to a sudden power blackout, grid failure, or severe weather emergency, SandClock Studio’s liability is strictly limited to providing a replacement session or a time extension of equal value at a later date. SandClock Studio will not be responsible for external or personal expenses related to interrupted or cancelled sessions, including but not limited to: HMUA fees, transportation costs, wardrobe rentals, or talent fees.

• Emergency Equipment Protection Protocol: In the event of sudden power fluctuations, sags, or brownouts, our Studio Officers reserve the right to immediately power down high-end lighting, cameras, and computing equipment to prevent hardware damage. Any shoot time paused for equipment preservation will be added back to your session once power stabilizes, or moved to your rescheduled date.

• Situations Not Considered Emergencies: Personal transportation issues, minor rainfall, or localized traffic congestion do not qualify as Force Majeure events and remain subject to standard studio late/rebooking fees.

We’re super excited to welcome your furbabies! To keep our studio comfy and clean for everyone, please make sure they’re wearing diapers during the visit.

• Always supervise your pets so they stay safe and happy.

• Please clean up after your pets—any big mess may incur a cleaning fee.

• Aggressive behavior isn’t allowed for the safety of everyone. Pets acting aggressively may be asked to leave.

• Maximum of 2 pets per booking.

Outfit changes, backdrop swaps, and equipment setup (spotlight, RGB lights, etc.) are included in your session time.

Kindly plan your session so it wraps up on time as this helps us keep things smooth for you and the next guests.

Time extensions can be availed if there are no immediate succeeding bookings.

Our Comfort Room (CR) is available as a private and comfortable space for outfit changes during your session.

Kindly keep an eye on your personal belongings. The studio is monitored by CCTV, but we cannot take responsibility for lost or missing items.

If you think you may have left something behind, please let us know as soon as possible. Lost-and-found items are kept at the reception, and our team will be happy to help you look for them.

We also recommend keeping valuables close and secured during your session.

To maintain a clean and safe environment, we DO NOT allow food or drinks inside the studio. This helps protect our equipment and ensures a pleasant space for everyone.

Small/bento cakes are allowed only if they are part of the photoshoot, and must be handled carefully to avoid spills or stains.

Please note the following restrictions for safety and cleanliness:

• No eating inside the studio.

• No cake smearing, icing spreading, or cake smashing.

• No lighting of birthday candles.

If you need to bring a few food items as props, please check with us first so we can review and confirm if they will be allowed or to see if we already have similar props available.

Only those included in the photoshoot headcount will be allowed inside the studio or reception lounge.

For companions who are not part of the shoot, they may kindly wait outside the premises. There are nearby convenience stores and coffee shops where they can stay comfortably while waiting. Thank you for understanding!

If they want to join the session, additional pax can be requested on-site.

Please handle all studio equipment with care. Any damage caused during your session will be your responsibility as the last user.

Always follow the safety guidelines provided by our staff to ensure your safety and the safety of others.

Do not unplug power cords from electrical outlets, as this may cause malfunctions. Violations may result in penalties or damage charges.

We provide a variety of props for your shoot, including number balloons, faux cakes, shades, hats, headbands, flowers, tiaras, sashes, and chairs. Unlimited usage of studio props is included in your session, but please handle them with care.

• Props cannot be taken home. Any prop that is lost, damaged, or returned dirty may incur a replacement or cleaning fee. If you accidentally bring a prop home, please let us know immediately so we can assist.

• No nails or pins are allowed on walls or backdrops. Use only putty or gentle tape.

• Always request permission and assistance from our Studio Officers before hanging or adjusting props. You will be fully responsible for any damage caused during your session.

You are also welcome to bring your own props to personalize your photo shoot. For safety, cleanliness, and to protect our studio equipment, the following items are not allowed:

🚫 Lighted candles, open flames, or any flammable items
🚫 Food and drinks
🚫 Liquids, glitter (including clothes with glitter), and confetti
🚫 Sharp objects or anything that may cause harm
🚫 Heavy or bulky props that could damage the studio

We love fun props like helium balloons, but let’s keep them safe for everyone:

• Secure your balloons – Tie them to a weight so they don’t float up to the ceiling or lights.

• Mind the equipment – Keep balloons away from cameras, lights, and backdrops.

• No popping inside – Sudden pops can damage our gear and startle other clients.

• Dispose properly – Please take your balloons (and weights) with you after the shoot.

Thank you for helping us keep the booth safe and fun!

By proceeding with a booking, the client acknowledges and agrees to be responsible for the cost of repairs or replacements for any damage to the Studio’s property caused by improper, unsafe, or careless handling or use of Studio equipment.

If damage is caused by an unsupervised child or pet, the parent, guardian, or responsible adult assumes full responsibility for the cost of repairs or replacements.

Because the studio uses professional photography and lighting equipment, repair or replacement charges may apply in cases of serious damage caused by misuse, unsafe handling, or policy violations.

Below are the standard replacement values of commonly used studio equipment:

• Camera Body – Php 220,000.00

• Camera Lens – Php 75,000.00

• TV Viewer – Php 35,000.00

• Insta360 Camera – Php 30,000.00

• Flash (Speed) Lights – Php 15,000.00

• Softbox Light – Php 12,000.00

• Whole Body Mirror – Php 3,000.00

• Camera Remote Control – Php 2,500.00

• Studio Chair or Couch – Php 2,000.00

• Backdrop (per color) – Php 1,000.00 per meter

• Props (e.g., themed decorations, cakes, or other items) – Php 500.00 to Php 1,000.00 depending on the extent of damage

• Damaged/Popped Balloons – Php 30.00 per balloon

The Studio reserves the right to assess the extent of the damage and determine the appropriate charges. Charges may include full replacement costs if the item is deemed irreparable. Intentional damage to equipment will result in full replacement costs and may lead to legal action.

Prior to the commencement of the session, clients are required to review and sign a liability and damage waiver acknowledging their responsibilities while using the Studio. Clients are encouraged to review these policies carefully prior to their session. Proceeding with the booking and use of the studio indicates acknowledgment and acceptance of these policies.

Failure to settle any incurred damage fees may result in denial of future bookings and/or legal action, as permitted by law.

You’ll receive email reminders 2 days, 24 hours, and 2 hours before your appointment — plus a Facebook Page reminder on the day of your shoot (if you initially messaged us on Facebook).

Please double-check your selected date and time. If there are any corrections needed, just let us know.